Patient Cancellation Policy

At Aspendale Gardens Dental Care, we value our patients and strive to provide exceptional dental care. We understand that life can sometimes get in the way, leading to the need for appointment cancellations or rescheduling. To ensure a smooth experience for everyone, we have developed a customer-focused cancellation policy:

We Respect Your Time:

We kindly request that you give us a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. We understand that unexpected circumstances arise, and we appreciate your efforts to inform us in advance.

Minimizing Inconvenience:

Late cancellations can disrupt our schedule and prevent other patients from receiving timely care. If you cancel with less than 48hours notice, a cancellation fee may be applicable starting from $50. We want to work together to minimize any inconvenience caused.

Considerate No-show Policy:

When you miss an appointment without notifying us, it affects our ability to serve other patients who may need immediate care. To ensure fairness, a no-show fee may be charged, starting from $50, or future appointments may require prepayment. We believe in providing timely care to all our patients and appreciate your understanding.

Deposits for Long Appointments:

For longer appointments that require extensive time and resources, we may request a deposit at the time of booking. This deposit will be applied towards your treatment cost and helps us effectively manage our schedule.

Emergencies and Unexpected Situations:

We understand that emergencies can happen, and we are here to support you. If you encounter an unforeseen circumstance, please let us know as soon as possible, and we will work with you to reschedule your appointment in a compassionate manner.

Our cancellation policy is designed with your best interests in mind, allowing us to effectively manage our schedule and provide exceptional care to all our patients. If you have any questions or concerns regarding our policy, our friendly staff is here to assist you.

Thank you for choosing Aspendale Gardens Dental Care. We genuinely appreciate your trust, and we are committed to providing you with the best dental experience possible.